Frequently Asked Questions
Everything you need to know about Alcôve Hair products and services.
Are Alcôve Hair extensions made from 100% human hair?
Yes, all Alcôve Hair extensions are crafted from 100% ethically sourced Remy human hair, ensuring a natural look, feel, and long-lasting durability.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on hair extensions that have been worn or tampered with.
Can I use heat styling tools on my extensions?
Absolutely. Since our extensions are made from human hair, you can use straighteners, curling irons, and blow dryers. We recommend using a heat protectant spray to maintain the hair's health.
How do I choose the right shade for my hair?
We offer a digital color matching service. Simply email a photo of your hair in natural lighting to our experts, and we will recommend the perfect Alcôve match for you.
Do you offer professional discounts for stylists?
Yes, we have a dedicated Pro Program for certified hair stylists and salon owners. Please visit our 'Pro' page to apply for exclusive trade pricing.